Delays in dispatch and delivery are likely to be experienced due to COVID-19. Please wait at least two weeks prior to getting in contact with Bluesfest Merch. We apologise for any inconvenience caused and thank you for your patience during this time.
DELIVERY TIMES AND COSTS
- Standard Shipping: - All standard orders will be processed and dispatched within 1 to 4 business days. Standard Australia Post parcel delivery times will then apply once your parcel leaves the warehouse.
To estimate delivery time for either Express or Standard post, visit the Australia Post delivery estimate website and enter the postcode 2483 in the ‘From’ field and your own postcode in the ‘To’ field. Remember to also consider the processing time for dispatching your order when working out when to expect your parcel.
REST OF THE WORLD
- Standard Shipping: - All international orders will be processed and dispatched 1 to 4 business days. Delivery to countries outside Australia takes between 9-26 working days, depending on region.
TRACKING YOUR ORDER
Within four business days of placing your order, you’ll receive an email with a tracking number that can be used to check your parcel’s progress. To track your parcel and get an estimated delivery time, just follow the link in the tracking email. Alternatively, once you receive your tracking number you can enter it on the Australia Post tracking website.
- You will need to sign for your order when it arrives. If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office.
- While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
- If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
- Customs and import charges for international orders: Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.
PROBLEMS WITH YOUR ORDER?
We want you have the best online shopping experience, so if you have any problems with your order, please email us firstname.lastname@example.org